Inside the Hive

Luxury Hive and EQwiip provide live online tutorial on retail recovery for Louis Vuitton Middle East

With the aim of preparing store leaders to return to business amid the COVID-19 pandemic, EQwiip Consulting, in collaboration with the Luxury Hive, delivered a live online tutorial for Louis Vuitton Middle East.

 

The Booster programme is designed to revitalize business cultures and processes using a variety of techniques, including the means to reinvent store ambiance and enhance empathy with clients.

In a time of physical distancing, the course coached the participants on the effective use of digital platforms to engage and build deeper connections with clients and empower them to thrive in the unprecedented environment generated by the coronavirus.

The master coach for the program – a CX specialist with over two decades of training experience –mentored LV retail front-liners, assisting them to creatively redesign their communication strategies to gain online influence with confidence.

Luxury Hive and EQwiip provide High Value Event Journey Booster for Louis Vuitton Middle East

In collaboration with EQwiip Consulting, the Luxury Hive delivered a bespoke High-Value Event Journey Booster programme for Louis Vuitton Middle East in Dubai. The two-day training, held at the Hilton DoubleTree on November 10–11, provided the enthusiastic team from Louis Vuitton with deep insights on the spirit of clienteling, high-end event preparation and the importance of corporate etiquette.

Employing a holistic approach to learning, the emphasis of the programme was on event preparation, but it also explored topics including social auditing, ‘unleashing your X-factors’, mastering the art of conversation, and improving social and dining etiquette – illustrating the importance of first impressions and body language for business professionals.

Through these activities, the Booster programme aims to empower participants to deliver world-class events, build long-term relationships with clients, identify clients’ potential and better understand their lifestyles, improve empathic questioning skills, and ultimately close sales.